The Collaborative Workplace with Ben Ziegler

Lunch 'n Learn:

Positive, collaborative work places are an important driver for success. Positive workplaces read into virtually all business performance metrics: lower health care costs and absenteeism, higher productivity, better client satisfaction, better financial performance, higher creativity & professionalism, lower turnover, and easier recruitment.

Presenter Ben Ziegler is a Conflict Management and Collaboration Specialist who has mediated more than 600 disputes. Come to this session to learn:

• Best practices to create and maintain a successful, vital workplace culture

• How to respond to and resolve workplace conflicts

• Organizational techniques and processes to reduce, prevent and manage conflict

• Methods to diffuse and manage customer complaints

About Ben Ziegler, Ziegler Consulting

Ben Ziegler is a conflict management specialist for SME’s, non-profit organizations and local governments, an Associate Faculty at Royal Roads University (Justice Studies), and author. Ziegler helps organizations manage internal conflicts through one-to-one coaching, interpersonal mediation and workplace assessments. He leads workshops on conflict management, collaboration, and cross-cultural communication and also presents at conferences. See Ziegler’s blog for more than 350 helpful articles about collaboration and conflict management.
 
Professional Association/Certification:

• BC Mediator Roster
• Certified Workplace Fairness Analyst
• Conflict Dynamics Profile Assessment Instrument